Client Service & Operations Lead

Our regional Corporate Risk & Broking business consists of 3 offices in Cork, Limerick and Galway. This business unit has grown considerably in the past number of years, and we are now looking to make a key senior appointment to manage the broking operation servicing these offices and clients. Reporting to Operations Manager for Corporate Risk & Broking and locally to Head of our Regions Corporate Risk and Broking Manager we see this role as a key appointment as we plan for further growth in our regional network. 

Role

As a Client Service & Operations Lead, you will manage our Regional Business service teams to deliver high-quality services to our clients and contribute to senior management decisions in line with strategic goals. Key responsibilities include:

• Leading our regional client service team to provide management and advisory support
• Working with the management team to achieve business unit budget and objectives.
• Aligning to the broader WILLIS Specialism growth strategy both in terms of people and growth.
• Overseeing renewals, claims, financial, and regulatory reporting for clients and the business
• Preparing KPI and MI reports and presenting to the Head of Operations and Head of Regions
• Participating in strategic and transformation projects from start to finish including business unit reviews and regular management meetings.
• Identifying Willis client solutions and implement and embrace new revenue generating opportunities
• Striving to achieve optimum client service delivery across our client profile industries and sectors.
• Workflow management and teams’ structure to ensure adequate resourcing in line with our hybrid working policy.

About You

You will join our senior leadership team, supporting talent development, resource planning, hiring strategies, team performance, and fostering an inclusive workplace.

We support your growth with access to Willis resources that enhance your expertise, drive, transformation activities and promote revenue growth. 

Skills and Experience

• Excellent client service skills
• Relevant professional qualification, at minimum CIP qualified
• At least 5 years’ post-qualification experience in regulated broking or insurance company
• Solid understanding of broking principles
• Excellent communication and problem-solving abilities
• Leadership and strong commercial acumen

Support for Colleagues

We offer a comprehensive benefits package, flexible work arrangements, and a culture of continuous learning and inclusion. Willis are equal opportunity employers, welcoming applicants of all backgrounds and providing reasonable accommodations upon request.