Members Provider Survey 2025

Benchmark Performance of Life, Insurance & Mortgage Providers  – Win a €250 Voucher

Dear Member,

Brokers Ireland’s annual Members Provider Survey for Insurers/Providers across life, mortgage and general insurance is currently open for members to complete and submit online*.

The 2025 Provider Survey is based on Broker’s experiences with life and insurance providers/mortgage lenders across a range of metrics including products, pricing, Broker support, and technical cooperation. The purpose of this research is to benchmark the performance of insurers/lenders over the past 12 months and assess the level of satisfaction among Brokers across service and product offerings. The data gathered will provide valuable insight into the current state of the market across life, Insurance and mortgage providers.

Each insurer/product producer/lender will be ranked based on data collected from a Broker who has dealt with the provider in the previous twelve months. The survey is targeted at the principal(s)/office managers of each member firm.

Improving service standards with providers/lenders is a key focus area for Brokers Ireland, and we will persist in advocating for better provider efficiencies on behalf of our members. The 2025 Provider Survey will provide essential insights into the current market landscape, enabling us to represent members’ concerns effectively and assist providers in enhancing their engagement with the Broker channel.

This survey provides an opportunity for you to have your say by highlighting issues and offering constructive feedback which will help to improve how providers deal with the Broker channel. The research, which is the most comprehensive survey of Insurance providers in the Irish marketplace, and the survey findings will be published in November 2025.

All completed surveys will be automatically included into a draw with a chance to win a €250 voucher of your choice. Thank you for your support on this and we look forward to receiving your completed survey by Tuesday 30th September 2025.

* The Insurance Broker survey will be published shortly and members will be advised once the survey link is live. 

For further information on the individual 2025 Provider Surveys or to receive the survey link’s please contact:

• Financial Brokers – David Holton david@brokersireland.ie/ Pierce Friel pierce@brokersireland.ie
• Insurance Brokers – Hazel Rock hazel@brokersireland.ie/ Paddy Caulfield patrick@brokersireland.ie
• Mortgages: Kimberley Hyland  and Kimberley@brokersirelandmortgages.ie

Regards

Diarmuid Kelly

CEO, Brokers Ireland